But Hilton continues to provide an ongoing stream of worst practice examples regarding customer feedback. I can't think of any company outside of automobile sales and service where I have run across more examples of bold, unabashed begging for scores.
Here's the latest, an email sent to a friend of the NPS Loyalty Forum who had stayed at a Hilton Garden Inn.
In case you missed some of the previous examples I had collected from various Hilton properties, here's a quick access list:
- Begging for Scores at Hilton
- Follow-up survey invitation
- The dangers of tying compensation to customer feedback