DELIVER VALUE.
EARN LOYALTY.
EARN GROWTH.
Customer Confidential reveals what it really takes to grow a business by earning trust, not buying it. Every episode features unfiltered conversations with leaders who chose the harder path: putting customers first when it would have been easier not to.
Hosted by Rob Markey, creator of the Net Promoter System, the show digs into the messy decisions, bold bets, and quiet convictions behind loyalty-led growth. These are the stories most companies never tell.
Episode 2
Beyond Scores at Herman Miller
Rob talks to Herman Miller's Michael Ramirez and Pam Carpenter about how the office furniture maker approaches customer loyalty, gathers feedback and turns scores into action.