Ep. 102: Shorts | The Outer Loop of the Net Promoter System

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Jan 26, 2017 - The Net Promoter System's "outer loop" is used to prioritize and address problems that can't be resolved by individuals or small teams. Rob Markey discusses why a robust, rigorous and transparent "outer loop" is essential to a solid Net Promoter System in this short episode. Read more: The Net Promoter System's Outer Loop

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Ep. 103: Peter Fader | What Is a Customer Worth?
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Ep. 101: Eric Almquist | Tapping into Customers' Deepest Aspirations