Ep. 105: Shorts | Going Beyond Statistics with Net Promoter

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Feb 24, 2017 - Rob Markey discusses how he became a Net Promoter convert with Fred Reichheld, inventor of the Net Promoter Score.

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Ep. 106: Chris Zook | Why Front-Line Obsession Is Critical to Growth
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Ep. 104: Ian Malpass | Big Lessons in Culture from a Mat Manufacturer