Ep. 130: Bain's Jeff Melton | The Metrics That Matter Most

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Mar 23, 2018 - Rob Markey talks to Bain Partner Jeff Melton, co-leader of Bain Simple & Digital, an approach that helps companies apply digital technology where it matters. Jeff discusses the importance of choosing the right metrics to gauge a customer episode and what happens when companies choose the wrong ones.

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Ep. 131: Adidas' Celine Del Genes | Designing the Glitch Experience
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Ep. 129: Dell's Marc Stein | Bringing Net Promoter to Scale