Ep. 16: The benchmark is dead! Long live the benchmark!

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Aug 7, 2014 - Adam Ramshaw, founder of Genroe, talks about common mistakes companies make when they adopt the Net Promoter System (11:28), his views on benchmarking (25:16) and how service companies are looking to manufacturing for new ways to improve performance (40:24).

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Ep. 17: Scale up or scope out
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Ep. 15: Finding opportunities in a broken chair