Ep. 31: Taking the pulse of patient care

Written By

Feb 12, 2015 - Gautam Mahtani of Customer Feedback Systems LP, along with Phil Fegan and Sarah Cooper of HealthCare Partners of Nevada, discuss their strategies for collecting patient feedback (4:24), addressing the unique needs of healthcare providers (29:28) and organizational changes designed to improve care (33:26).

Previous

Ep. 32: The real secret of employee engagement
Next

Ep. 30: Planning the marriage (not just the wedding)