Ep. 37: Would you recommend your town to a friend?

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Apr 16, 2015 - Jim Clark of the Steamboat Springs Chamber Resort Association and Rob Perlman of the Steamboat Ski and Resort Corporation discuss when led them to gauge visitor sentiment across their town (6:40), what they learned (12:10) and how they're improving the tourist experience (21:26).

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Ep. 38: Net Promoter, pay and predictable consequences
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Ep. 36: Taking on the razor blade giants