Ep. 46: The wisdom of Jeanne Bliss

Written By

Jul 9, 2015 - Jeanne Bliss, who pioneered the role of chief customer officer, discusses the dangers of reactionary behavior (3:00), the traits of an effective chief customer officer (15:30) and the companies she admires (23:50).

Previous

Ep. 47: The short meeting that leads to big results
Next

Ep. 45: Taking the turbulence out of travel at JetBlue