Ep. 67: Shorts - From feedback to action

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Jan 22, 2016 - Customer feedback is pointless if a company doesn't use it to improve the customer experience. To create loyalty, Net Promoter System companies use this input to address individual customers' concerns and inform systemic improvements, explains Rob Markey in this Net Promoter System Podcast short.

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Ep. 68: Shorts - Converting Loyalty Into Economic Advantage
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Ep. 66: Shorts - Leading a Net Promoter System company