Ep. 73: Shorts - Creating a Reliable Metric

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Mar 24, 2016 - The Net Promoter System is about creating a culture in which companies make better decisions on behalf of their customers. The only way to do that is to get reliable feedback from customers, says Rob Markey in this Net Promoter System Podcast short.

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Ep. 74: How VimpelCom Set a Roadmap for Improvement
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Ep. 72: Shorts - Developing a Root Cause Capability