Ep. 194: Todd Yellin | From Red Envelopes to Red Carpets: Netflix's Todd Yellin Talks Innovation and Personalization

Mar 10, 2022 - Since its somewhat humble beginnings mailing DVDs back-and-forth with customers in red envelopes, Netflix has evolved into an iconic digital insurgent known not only for its seamless entertainment experience, but also for its award-winning studio and production output. In this episode, Todd Yellin, vice president of product at Netflix, shares his perspective on Netflix's history, a few of the company's latest developments, and how customer analytics and feedback enables the company to keep raising the bar and improving the value it delivers to customers. We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback

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Ep. 195: Trier Bryant and Kim Scott | A Conversation About Bias: How Leaders Can Make Employees and Customers Feel Safe and Heard

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Ep. 193: Fred Reichheld | Customer Love: Go Big, or Go Home: Understanding the Power of "Big NPS"