Ep. 5: NPS pilots at Herman Miller

Written By Rob Markey

Mar 7, 2014 - Pam Carpenter talks with Rob Markey about the office-furniture maker's NPS pilots (2:06), lessons about e-mail surveys (5:05), how to write effective feedback requests (13:28) and how to turn feedback into action (29:22).

Rob Markey http://robmarkey.com
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Ep. 4: Seeking the right answers at Vanguard