Ep. 100: Who Makes the Follow-Up Call? Rob Markey Answers More Listener Questions

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Jan 6, 2017 - Does the Net Promoter Score gauge a customer's broader relationship with a company or just the customer's most recent experience? Or both? Who should make follow-up calls to customers? Rob Markey addresses these questions and more in this episode.

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Ep. 101: Eric Almquist | Tapping into Customers' Deepest Aspirations
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Ep. 99: What's in a Scale? Rob Markey Answers Listeners' Questions