Ep. 99: What's in a Scale? Rob Markey Answers Listeners' Questions

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Dec 15, 2016 - Why does the Net Promoter scale go from zero to 10? Why is passive not the same as neutral? Rob Markey answers these questions and others in this episode. Recommended reading: The Benefits of a Competitive Benchmark Net Promoter Score Creating a Reliable Metric

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Ep. 100: Who Makes the Follow-Up Call? Rob Markey Answers More Listener Questions
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Ep. 98: The 33 Qualities of Inspiring Leaders