Ep. 14: Breaking down the "invisible fence"

Written By Rob Markey

Jul 7, 2014 - Tony Ezell, vice president of global market research at Eli Lilly & Co., discusses how trust (7:10) and a company's culture (21:22) play a role in developing loyalty, and the dangers of "invisible fence syndrome" (23:00).

Rob Markey http://robmarkey.com
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Ep. 15: Finding opportunities in a broken chair
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Ep. 13: Dishing up real-time feedback