Ep. 18: Letting feedback speak for itself

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Sep 4, 2014 - Amy Pressman, co-founder of Medallia, talks about the customer experience company's NPS work (5:46), the unique tactics of customer-centric companies (8:02) and the importance of sharing feedback with front-line employees (16:33).

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Ep. 19: Cultural change: More than a mission statement
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Ep. 17: Scale up or scope out