Ep. 19: Cultural change: More than a mission statement

Written By

Sep 18, 2014 - Host Rob Markey and Herman Miller's Pam Carpenter talk about the challenges of enacting cultural change (8:31), the benefits of a customer advocacy office (15:56) and the company's process for choosing technology support for its Net Promoter efforts (31:20).

Previous

Ep. 20: Making customers royally happy
Next

Ep. 18: Letting feedback speak for itself