Ep. 23: The magic of engaged, empowered employees

Written By

Nov 6, 2014 - Bain Fellow Fred Reichheld returns to the podcast to discuss the employee engagement tool he's developing (3:44), the power of teams (14:45) and the state of surveys (22:37).

Previous

Ep. 24: The challenge of radical simplicity
Next

Ep. 22: There's no such thing as an "average" customer