Ep. 33: Net Promoter at the heart of a transformation

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Mar 5, 2015 - Safelite AutoGlass CEO Tom Feeney discusses what it takes to make car repairs less painful (12:23), teach customer-centric behaviors to staff (18:14) and inspire cultural change (30:23).

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Ep. 34: Making feedback easy and appealing to customers
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Ep. 32: The real secret of employee engagement