Ep. 34: Making feedback easy and appealing to customers

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Mar 12, 2015 - Delighted CEO Caleb Elston discusses his company's Net Promoter origins (3:29), its minimalist approach to feedback (9:00) and how its clients use its software to understand customers (39:21).

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Ep. 35: The inner loop of the Net Promoter System
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Ep. 33: Net Promoter at the heart of a transformation