Ep. 44: Nailing Net Promoter at Habitat for Humanity

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Jun 25, 2015 - Ann Goggins Gregory and Mark Andrews of Habitat for Humanity discuss their efforts to pilot the Net Promoter System with volunteers (9:27), the surprising clarity that open-ended questions can provide (16:00) and the complexities that come with running a major nonprofit (30:00).

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Ep. 43: How Birchbox unwraps customer data to open up delight