Ep. 48: At OpenTable, making dining more satisfying

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Aug 6, 2015 - Leela Srinivasan of restaurant reservation service OpenTable discusses the challenges of running a restaurant (8:10), shares key lessons from Net Promoter feedback (12:20) and talks about the company's mobile payment app (23:21).

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Ep. 49: Creating a market of trust and delight at eBay
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Ep. 47: The short meeting that leads to big results