Ep. 49: Creating a market of trust and delight at eBay

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Aug 13, 2015 - Joshua Rossman, who leads loyalty efforts at eBay, discusses the early challenges the company faced as it adopted the Net Promoter System (2:30), the importance of building trust (13:20) and what it takes to become customer-centric (38:45).

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Ep. 48: At OpenTable, making dining more satisfying