Ep. 54: Power to the customer at E.ON

Oct 1

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Oct 1, 2015 - E.ON's Olivier Mourrieras, Rene Matthies and Guntram Wurzberg discuss how market shifts prompted the energy provider to change its approach to service (3:45), its use of internal NPS (17:00) and loyalty economics (34:20).

Ep. 54: Power to the customer at E.ON

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