CUSTOMER CONFIDENTIAL
Notable episodes
EARNED GROWTH: MEASURING AND MANAGING CUSTOMER VALUE
LEADERSHIP
MOTIVATION, INCENTIVES, EXPERTISE
THE CUSTOMER-CENTRIC (AGILE) OPERATING MODEL
Darrell Rigby: “Agile Is Not Just a Method, It’s a Mindset” — Episode 182
UniCredit: “With Agile, Customer Experience Improvements Never End” — Episode 172
The Vanguard Group: “Uncovering the Unexpected through Agile” — Episode 161
USAA: “The Customer Experience-Based Organization” — Episode 138